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Delivery Information
At Great N Grace, we believe that impeccable service is part of the luxury experience. From our doorstep in Model Town to yours, we ensure your order arrives promptly and flawlessly.
Elegant Shipping, Always Complimentary
Every order is shipped with care and grace — delivered to you free of charge, with no surprises.
Swift & Seamless
Your order is prepared and dispatched within 24 hours, reaching you within a maximum of 4 days. Because your time deserves nothing less than excellence.
Track Your Treasure
Stay effortlessly connected to your purchase journey via our dedicated Track Order page — a window into your order’s every step.
Unified & Secure
All items from a single purchase travel together, ensuring your collection arrives as a perfect ensemble.
Delivery with Distinction
Our couriers will attempt delivery up to three times, so your precious package finds its way to you, no matter what.
A Note on Delays
Occasionally, unexpected events — holidays, weather, or logistics — may cause slight delays. We appreciate your patience as we uphold the highest standards of service.
Great N Grace — Elegance delivered with care.
🔄 Exchange Policy
At Great N Grace, we take pride in delivering quality with care. If your item arrives damaged, we’re here to make it right.
7-Day Exchange Policy
We accept exchanges only for items that arrive damaged due to shipping. To be eligible, you must:
- ✅ Report the issue within 7 days of delivery
- ✅ Provide clear photo or video proof of the damage
- ✅ Ensure the item is unused and in original packaging
How to Request an Exchange
Email our team at support@greatngrace.com within 7 days of receiving your order.
Please include:
- Your order number
- Description of the damage
- Supporting photos or videos
Once approved, we’ll guide you through the exchange process and provide the return address.
Important Notes
- Return shipping costs for damaged items are covered by us
- Exchanges are subject to stock availability
- Exchanges are processed within one week of receiving the returned item
- We do not accept returns or exchanges for reasons other than shipping-related damage
Need Assistance?
Our premium support team is here to help.
📧 Email us anytime at support@greatngrace.com
Great N Grace — Where elegance meets assurance.